Terms of Service

Welcome to Burrow. These Terms of Service (“Terms”) are an agreement between you and Burrow (“Burrow,” “we,” “us,” or “our”) and govern your use of our website at www.burrow.pet and our mobile applications, including BarkDecoder (together, the “Services”). By using the Services, you agree to these Terms. If you don't agree, please don't use the Services.

Who can use the Services

You must be at least 13 years old to use the Services. If you are under the age of majority where you live, you may use the Services only with the involvement of a parent or legal guardian who agrees to these Terms. By using the Services, you represent that you meet these requirements.

Your account

Some features require an account. You agree to provide accurate information, to keep your login credentials secure, and to be responsible for activity that happens under your account. Let us know promptly at hello@burrow.pet if you suspect any unauthorized use.

Not veterinary or professional advice

Our apps, including BarkDecoder, are provided for informational and entertainment purposes only. They offer general, playful insights and are not a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of a qualified veterinarian or animal-behavior professional with any questions about your pet's health or behavior, and never disregard or delay professional advice because of something you read or saw in our apps. If you think your pet may have a medical emergency, contact your veterinarian immediately.

AI-generated content

Some features, including BarkDecoder's decodes, use artificial intelligence to interpret the photos and descriptions you provide. AI output can be inaccurate, incomplete, or unexpected. Decodes are generated for entertainment and bonding, are provided on an “as is” basis, and should not be relied on as professional advice. You should never delay or disregard veterinary care because of anything the Services tell you. You keep ownership of the content you submit, and you grant us a limited license to host and process it — including sending it to our AI provider — solely to provide the Services to you.

Purchases and subscriptions

• Some features are offered through one-time purchases or auto-renewing subscriptions. Prices and what's included are shown in the app before you buy.
• Payments, billing, and renewals are processed by the Apple App Store or Google Play under their terms. Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period.
• You can manage or cancel a subscription in your Apple or Google account settings. Deleting the app does not cancel a subscription.
• Except where required by law or by the applicable app store's policies, purchases are non-refundable. Refund requests are generally handled by Apple or Google.

License and acceptable use

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable license to use the Services for your own non-commercial use. You agree not to:

• Copy, modify, distribute, sell, or lease any part of the Services;
• Reverse engineer or attempt to extract the source code, except where permitted by law;
• Use the Services in any unlawful way, or to infringe anyone's rights;
• Interfere with or disrupt the Services, or attempt to gain unauthorized access to our systems; or
• Use automated means to access the Services in a way that burdens our infrastructure.

Intellectual property

The Services, including their design, software, text, graphics, logos, and the “Burrow” and app names, are owned by Burrow or our licensors and are protected by intellectual-property laws. These Terms do not grant you any rights to our trademarks or branding.

Feedback

If you send us ideas or suggestions, you grant us a free, worldwide, perpetual license to use them to improve the Services, without any obligation to you.

Disclaimer of warranties

The Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that any insights they provide are accurate.

Limitation of liability

To the fullest extent permitted by law, Burrow and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from or related to your use of the Services. To the fullest extent permitted by law, our total liability for any claim relating to the Services will not exceed the greater of the amount you paid us for the Services in the twelve months before the claim, or US $50.

Indemnification

You agree to indemnify and hold Burrow harmless from any claims, damages, and expenses (including reasonable legal fees) arising out of your misuse of the Services or your violation of these Terms.

Termination

You may stop using the Services at any time and delete your account. We may suspend or end your access if you violate these Terms or if we discontinue the Services. Provisions that by their nature should survive termination will survive.

Changes to the Services and these Terms

We may update the Services and these Terms from time to time. When we change the Terms, we'll revise the “Last updated” date above. If you continue using the Services after changes take effect, you accept the updated Terms.

Governing law

These Terms are governed by the laws of the United States and the state in which Burrow is established, without regard to conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the courts located there, unless applicable law requires otherwise.

Contact us

Questions about these Terms? Email us at hello@burrow.pet.